FAQs

U.S. Shipping Update

Due to recent changes in U.S. shipping regulations, we were temporarily unable to ship via our usual postal service, including USPS. But we’re happy to announce that as of October 6, 2025, shipping to the U.S. is open again!

Tariffs and Shipping Costs

The U.S. government has introduced a 15% tariff on imports from the European Union. For now, Deadly Print Studio will absorb these additional costs, so there’s no impact on your order total.

Additionally, Correos Spain (our postal carrier) has increased shipping costs from €1 to €4 per package. We’re also covering this extra cost ourselves.

Free Shipping Threshold

To help offset these added expenses, we’ve slightly adjusted our free shipping minimum for U.S. orders—from €75 to €90. We hope you understand and appreciate your continued support as we work to keep prices fair.

Thank You

We truly appreciate your understanding and support during these changes. Your loyalty helps us continue delivering the best service possible.

United States

We now ship to the U.S. via Correos/USPS, and FedEx.

You can choose your preferred shipping method at checkout. FedEx remains the fastest and most reliable option, while USPS and Correos offer more affordable alternatives.

Free Shipping:
We now offer free shipping to the U.S.!
However, due to higher shipping and handling costs, the minimum order amount required for free shipping has increased.
You can find all the details in the dedicated article in our FAQ.

Tariffs and Customs:
We declare a lower package value to help reduce potential customs fees, but we can’t cover all import charges from Spain. Thank you for your understanding.

Canada

We’re currently unable to ship to Canada via postal services.

FedEx is the only available option for Canadian orders at this time.
We’ll bring back postal shipping as soon as it becomes available again.

About FedEx

We continue to test FedEx as a shipping partner. Feedback has been great so far, and if that continues, we plan to expand FedEx shipping to more countries soon.

To ensure we can cover packaging and shipping costs, we require a minimum order of €11 for all physical deliveries.

Yes, we do! We’re based in Spain and offer international shipping for all our physical products.

You can choose any sizes and name combinations you need for your order. Just let us know by adding an order note at checkout in the following format:

Example:

Round 40mm plates:
“Name 1”, “Name 2”, “Name 3”, “Name 4”

Round 60mm plates:
“Name 5”, “Name 6”

As soon as we receive your order, we’ll begin 3D printing your nameplates exactly as listed in the order notes.

Important:
We cannot print any nameplates if no names are provided. If you forget to include them in the order note, please email us the names using the format above as soon as possible. ( Add your order number)

Yes, you’re welcome to scale our .STL files to suit your needs. We provide high-quality models that should hold up well when resized. However, please note that we only include pre-supported files at the original scale.

Our first Kickstarter campaign, “BattleFx,” was specifically designed for FDM 3D printers. However, all subsequent files have been created with resin 3D printers in mind, and we have not tested them on FDM machines.

While we use high-quality resin, sometimes shipping can be unpredictable, and unfortunately, the Emperor’s protection might not be enough to prevent damage!

No need to worry—if your piece arrives damaged, we offer two options:

• A refund for the damaged item
• We can ship a replacement with your next order, free of charge.

Simply get in touch with us, and we’ll resolve the issue promptly!

To ensure quick and smooth communication, please submit your contact requests using the form on this page.

Sometimes, issues like typos, autofill errors, email filters, and other technical hiccups can delay responses.

If you haven’t heard from us within 48-72 hours, please try the following:

• Avoid using work or school emails, as some systems block e-commerce messages.
• Check your browser settings for autofill and saved passwords to ensure the correct email is entered.
• Look through your spam, promotions, or other email folders.
• Use the search bar in your inbox and type “Deadly Print Studio” to locate any emails.
• Resubmit your request, making sure the email address is correct.

If all else fails, it seems the email gods are against us! Feel free to reach out via Instagram or Facebook, and we’ll get back to you there.

All download links are sent to your email and will also be available in your account on our website.

Please, create an account before purchase.

The most common reasons for missing download emails include:

• Incorrect or misspelled email address
• Using a different email address when placing the order
• The email landing in your Spam or Promotions folder

If you’ve checked these and still can’t find the files or log in, please contact us and we’ll help you resolve the issue!

Yes, we are always open to custom commissions!

Please note that as a small team, we operate on a tight schedule, so proper planning and communication are essential for smooth collaboration.

We offer two pricing options for commission work:

• 19€/hour if Deadly Print Studio retains the rights to the files
• 40€/hour if the client retains the rights to the files

If you’re interested in a custom project, please contact us via our Contact Form to discuss your ideas and get started!

Yes, absolutely! We only use high-quality ABS resin that is both strong and flexible. It’s durable enough for everyday use and can be easily drilled if needed.

If you prefer your resin to be less flexible, simply give it a few minutes in the sunlight to harden and reduce bendiness.

Yes! We have our own YouTube channel featuring a variety of video tutorials to help you get the most out of our products:
👉 Deadly Print Studio YouTube Channel

Additionally, if you need more in-depth guidance, we collaborate frequently with El Miniaturista. You can find his valuable tutorials and resources on his Patreon:
👉 El Miniaturista Patreon

Feel free to check out both for all the tips and tricks you need!

Also you can check our blog!

No, 3d printing resin are not totally clear without some post processing techniques.

No—standard 3D printing resin is not fully clear without additional post-processing steps.

However, here are a few tips to achieve improved translucency:

With a bit of care, your FX pieces can look much more crystalline and dynamic!

Yes! All our physical products are properly cleaned and prepared before shipping. Some pieces might have small remnants of 3D supports, but don’t worry—these are very easy to remove with minimal effort.

If your piece feels slightly tacky or sticky, simply leave it in sunlight for a few minutes to fully cure the resin.

You can paint the piece with or without priming, as the surface provides excellent paint adhesion either way.

Yes! We offer free shipping on orders that exceed the following amounts, depending on your region:

• Spain: Free shipping on orders over 40€
• Europe: Free shipping on orders over 50€
• UK: Free shipping on orders over 60€
• USA: Free shipping on orders over 75€
• Canada, Australia and New Zealand: Free shipping on orders over 80€
• Rest of the World: Free shipping on orders over 120€

The discount is applied automatically at checkout—no code needed!

We ship all orders using Correos Spain, a trusted postal service for both domestic and international deliveries. You can track your package through their website:
👉 Correos Spain Tracking

Once your package arrives in your country, tracking will often continue through your local postal service for more detailed updates. Here are some common examples:

• United States: USPS Tracking
• United Kingdom: Royal Mail Tracking
• Germany: Deutsche Post Tracking
• Australia: Australian post

If you need help tracking your order at any point, feel free to reach out!

We ship all orders using Correos Spain, a reliable national and international postal service.

Estimated delivery times by region:

• Spain: 2–3 working days
• Europe: 4–7 working days
• United States: 7–15 working days
• Canada: 8–16 working days
• Australia: 10–20 working days

For larger or bulky orders, we always aim to upgrade the shipping method whenever possible to ensure faster and more efficient delivery.

Orders are typically processed within a maximum of 3 working days. We ship every Tuesday and Friday.

We have normally most of our catalog in stock.

Please note that custom orders—such as commissioned 3D designs or painting services—may require significantly more time. For these special cases, feel free to contact us directly to discuss timelines and details.

No. All files and physical products are for personal, non-commercial use only. Redistribution or resale (digital or printed) is strictly prohibited under our license terms.

If you want to modify our file, it’s ok, but you can’t sell any copies or digital file/s of it.

No, all resin parts are delivered unpainted and unassembled (if applicable), ready for hobbyists to customize and paint according to their army’s colors and theme.

Only our Premium Edition products comes pre-painted by our team.

Our physical effects and bits are cast in high-quality, durable resin, ideal for tabletop miniatures. Each piece is cleaned, cured, and quality-checked before shipping.

Yes, the STL files are compatible with most consumer-grade resin 3D printers. We recommend using a resin printer for the best detail and fidelity, especially for small-scale effects.

All digital products are delivered in .STL format, optimized for resin 3D printing. Most files also include pre-supported versions to ensure smoother print results.